Ilana Wilesのインスタグラム(mommyshorts) - 7月31日 23時40分

Let me tell you a funny story about @homepolish. It’s a minor thing but I thought I’d share. One of the problems we have been having is that because the construction part of the renovation was so delayed, a lot of the decor items we purchased with the original designer sat in storage, waiting for completion. By the time we took the items out and realized many of them were not working in our space (like the bathroom light that is too big to fit between the medicine cabinet and the ceiling, the nightstands that are way too small, the living room rug that is too shaggy, etc.), they were no longer easy to return. When you work with Home Polish, you purchase everything through their client interface. It’s called the “Home Polish Concierge.” This means I am not listed on the orders as the one who purchased the items and cannot deal with the companies directly. Everything must be done through the concierge. One of the things Home Polish promises as part of their “Peace of Mind Guarantee” is seamless returns, even if you just don’t like the item. In the case of the living room rug, even though we had it in storage for awhile, it had never been used and I noticed it was still being sold on the company site at full price. Months ago, before Home Polish cut off contact to us entirely, I wrote to the concierge asking to see if I could at least get credit for an exchange. This is the email we received back from Home Polish: “This item was delivered on August 28th and is significantly outside [rug company’s] 30-day return or exchange policy. I have been negotiating on your behalf, but [rug company]’s policy is firm, and they will not accept the rug back. I am very sorry for the inconvenience!” Flash forward several nightmarish months later and I am now working with a new design firm to redo everything. I asked @studiointeriordesign if they could call the same company, advocate on my behalf and see if they could make the rug exchange. One phone call later and it was done! Rug returned. Credit applied toward assorted bedding. One small happy ending. Yay.

[BIHAKUEN]UVシールド(UVShield)

maryhiggins1 We are currently renovating our basement. Specifically because of your issues, we ended up going with a slightly more expensive contractor that had a very reputable portfolio to give us peace of mind that everything would be done correctly. I am so sorry about your nightmare situation, but I am grateful that you’ve been sharing your experiences to help others avoid similar situations. Hoping that your renovation can be completed soon with a quality outcome.

ruchika1024 What exactly is the scope of this company's reach except misguiding any which way they can? I fail to understand how exactly homepolish tries to utilize its resources, could be towards complicating simple situations and calling it a 'success'. Only if they could work towards something productive 😤 I just hate the idea of this cycle of wastage and just because few morons refuse to take responsibility.

hingboy @mommyshorts I discovered your story because I'm in the middle of a quasi nightmare with @homepolish. Concierge is the worst. Should have just purchased on my own. Do you have any tips on getting to a live person? No one picks up the phone and this week I've only gotten one email after writing dozens of times begging for a response or phone call. So frustrating.

ctinamosley @mommyshorts I’ve been banned from their CEO’s page . I’ve been formally reprimanded, for over commenting (IG) . I has a design, DM me , telling me she didn’t work with you , to please not tag her . Hoop thanked me for the information But, never had a comment removed , from homepolish page . Now that I think about it , it’s strange .

jessfly7 Wow. They just really do not care. I’m so sorry this all happened to y’all. I know you’re not going to try to sue; respect to your choice. However as someone who works in the litigation field...sounds like a slam dunk. Just throwin it out there. Best of luck to you as always, gurl 🌈

english13 I would really like for all the legitimate designers like @em_henderson to stop following @homepolish It legitimizes their face value to people who aren't seeing these stories and increases @homepolish 's ability to continue to scam people.

>> 飲む日焼け止め！「UVシールド」を購入する