Nordstromのインスタグラム(nordstrom) - 7月18日 08時09分

Meanwhile in New York...#Nordstrom Designer Fashion Director @jeffreykalinsky joined fellow @cfda #CVFF judges for this morning’s designer presentations in NYC. Head to Stories for a sneak peek at the competition, and stay tuned for more CFDA coverage as we near the 2019 gala where winners will be announced!

[BIHAKUEN]UVシールド(UVShield)

brookelynnkates I placed my order within 15 minutes of the sale starting. Half was cancelled the first day. Today I looked on my account and saw that all of the rest was cancelled except for 2 items. A few of the cancelled items had actually been in stock up until today - so while my order sat unfulfilled for 6 days - items I had purchased the first day were sold to other customers. I also placed a few more small orders the second day - and one actually finally arrived today! Great! Except....I opened it to find it was someone else’s order. You sent me the wrong item with someone else’s packing info. I called customer service and first they kept telling me to call back as everything was down. I finally got through and customer service actually seemed confused as to why I was even calling and was of no help. Boy @nordstrom I’ve been a loyal customer for years but I will really be hesitant to continue to purchase from you again after this. How is it that amazon already managed to fulfill and deliver all of my prime day orders (and get them correct) in 2 days and you guys cant successfully run a sale you’ve been doing for years? After such a huge disaster you really should be stepping up in a big way on the customer service front - and you can’t even do that. Ultimately, you need your customer’s business more than anyone needs this sale - and there’s too much competition for you to cause so much frustration and waste so much time for your customers.

courtneysamoly I’ve never been so disappointed in a Nordstrom experience. I’m a long time fan, I’ve been on the fashion board, intern and in management (look me up, 7443096)- have always shopped the #nsale and this is the first year that I’m embarrassed for your marketing strategy. The value add that I’ve brought to your company over the years should be far more important than the icon/ influencer presence that is currently popular. By providing the influencers with early early access, you’re limiting the actual customers with Nordstrom cards who are loyal the ability to shop what’s on sale “early.” Went to the store today to pick up part of my order to find out that the part that was supposed to be shipped to me was cancelled. There was no email or notification of this cancellation and had I not been in the store I would have never known. Not to mention this $1,300 order was placed within the first 30 minutes of “early” access. Since that order I’ve placed 3 additional orders, we’ll see if I actually get anything I want outside of underwear... Nordstrom, this is your time to reflect, take action and set the trend for the future instead of following. You can do better.

mkn527 Wow, Nordstrom. I thought it was bad enough that I received numerous emails last weekend cancelling two thirds of my orders that I placed within the first few minutes of the sale. Today I received yet another notification that both items in the very first order I placed have been cancelled as well. It apparently took a week to find out they were out of stock. I called and was told I cannot get my double points day back because the one remaining order from the first day is still “in process”. In the past I always valued and appreciated the level of customer service Nordstrom provided, however I have seen that diminish in your stores over the past few years. The way this sale has been handled, and the lack of even minimal compensation for not being able to fulfill so many customer orders, is truly disappointing and not what I expected from you. I very rarely express complaints, but this is one of the poorest examples of customer service I have ever experienced. Also, you might want to rethink the wording of your cancellation email, “occasionally items sell out”.

jharstonred @nordstrom I would really love to see your employees & stores evolve with the times. I know you’ve made strides towards inclusivity for which I am grateful. Today I was so excited to check out the Anniversary sale, and instead walked out with tears streaming down my face. I asked an associate where my section would be (I’m a size 18). Her response was: “Hmmm I would go over to the clearance section they will have plus size. (Pointing to a different section) Don’t go over that way it’s the nicer more expensive area.” I responded: “Thank you, well that makes total sense why would a plus size woman want to wear nicer more expensive clothes?” I know she didn’t mean harm by it and I don’t blame her. I blame the the designers and retailers who choose not to include certain women. I am proud of my body! I have competed in strongman lifting competitions, I have carried and birthed a child and I am beautiful! I love my body and want to dress it in beautiful & fancy clothes. But today got me, today hurt, today brought back many insecurities I have fought to ignore.

madeinballard @nordstrom I have been a good customer for years but I am now taking my business elsewhere. I see from the comments above I might not be the only one. Last year’s Anniversary sale was such a big fiasco that this year I didn’t shop. I remember spending hours on the phone trying to figure out if my items were coming or not. Where they where. Getting refunds for items I received but were incorrect. I just could not imagine having a repeat of that experience this year. Your stores are no longer stocked up with merchandise. Customer service has greatly declined. It almost feels like you don’t want customers to walk into the brick and mortar stores. Is this your new business model? Just onljne shopping? If so you need to step up your game because your online system clearly cannot handle the volume and customers are tired of it.

pamela.m.shelton @nordstrom How does my biggest order placed on first day of ambassador status online get canceled and I JUST received notification a couple days ago. And not just a couple things..the ENTIRE order. Had I known that, I could have reordered the items that remained in stock during general cardholder early access! I am so disappointed this year. I don’t know if the answer is to place 50 small orders or what? My smaller orders that i placed that day shipped, but the order with all of my items I knew I wanted right off the bat that was a few thousand dollars was canceled? Please help all of us understand what in the world happened this year and what purpose does different “levels” serve if the first day I can order online for pre pre access, everything is out of stock already? I am baffled

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