west elmのインスタグラム(westelm) - 7月9日 09時19分

Thomas the cat is saving our seat in @yummertime's dining room! Check out their NYC apartment by the @westelmchelsea #designcrew with the link in our bio. 😺#midcenturyfurniture #chelseanyc #nycapartment #westelmdesigncrew #smallspacedesign #catsofwestelm

[BIHAKUEN]UVシールド(UVShield)

heatherisis_ Hi I just tried to purchase a bedding look on y’alls website and it offered me 15% off for signing up. When I signed up I did not receive the email. I called customer service and she told me she could not help me, that I had to wait for the email to come through, even though she said it may not come through and then I could call back and she could “see” if they could help me further. I asked her why she couldn’t help assist me now, since I was trying to make a purchase on the website right now, and she told me there was nothing she could do. I’m upset because I wanted to purchase the bedding which was listed over $300, and customer service couldn’t help me with the promo that the website offered but I did not receive for signing up and making a first time purchase. @westelm

rebecca__fernandez West elm has the worst customer service I have encounter in my life. I have a 2 years purchasing practically mostly all my furniture for my whole house and never again. Lost a customer and make sure others know about this. Rudeness about delivery and hanging up multiple times. The furniture I’m purchasing isn’t free or I’m asking for it. Not okay!!! I will be be making a formal complaint.

westelm @rebecca__fernandez Hi there: I am so sorry to hear that you had a poor experience with us. Id be happy to assist with any issues you are having. Please send your order number and the details to [email protected]. Thanks!- Kristina

westelm @heatherisis_ Hi Heather, It is very disheartening to learn of your experience and I apologize for your disappointment. At your convenience please send me an email [email protected]. Thank you! - Allyse

juliannecantfly @rebecca__fernandez Same thing has happened to me! Such a scam! @westelm I think this is the 100th complaint I’ve read on your social media channels, they’re all super recent too!!! You guys are SCAMMERS.

tkeldermans I messaged you regarding terrible customer service. I need help. The delivery date on my email was simply changed on my online account. Simply changing it without notifying the customer is not okay.

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