Dysonのインスタグラム(dyson) - 6月9日 18時03分
The Dyson Institute of Engineering and Technology has opened its latest space for our Undergraduate Engineers. Designed with @WilkinsonEyre, the Dyson Village is the latest addition to our Malmesbury Technology Campus and is part of a £31.5m investment into The Dyson Institute. Click the link in our bio to find out more. #dyson #insidedyson
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cindywcarmel
@dyson I agree w @2313specialk I bought an air wrap last fall. Shortly thereafter the brush broke. Customer service told me they would send a new one after I sent a video showing how it comes apart during use. Have you tried to video yourself while using a two handed tool? This feat required a lot of work. Imagine how I felt when they said we are sending one out and when I followed up to find out why it never shipped, they said oh we don’t have any. They are still selling them but somehow have no parts for existing customers. I still can’t use it. I’ve told countless people that it’s a great tool but they shouldn’t buy one because if it breaks they’ll never take care of you.
dyson
@genettebaykara Thank you for your kind words, Genette. While great service is part of the experience we expect for our valued owners, we always love to hear great feedback like this! I've passed your message on to share with the team. If we can ever assist with anything else, please don't hesitate to let us know. We appreciate your support and hope you have a great day!
Best wishes.
rebeccazack
Is the place that will make batteries for my stick dyson that I bought five years ago and the battery died and when I called customer service they said you don’t make the parts anymore and asked if I wanted to buy a new one? My reply- why would I buy anything from dyson again since it doesn’t last, costs hundreds of dollars and you can’t fix? So glad you have a new building!
brew_city_golfer
@dirkdiggler36 the “stuff” that Dyson peddles as technologically advanced engineering marvels. Stuff like a vacuum that doesn’t vacuum higher pile carpets. You know the stuff that you proposed they put on a T-shirt. Which may actually be a good idea for them as it’s pretty hard to screw up a T-shirt.
dyson
@cindywcarmel Thank you for your comment. We would never expect you to receive less than great service while reaching out for support, and we would like to take a further look into your situation. To do so, please email us directly with your contact information to [email protected].
dyson
@cindywcarmel Hi there, thank you for your reply. I'm happy to share the email provided is a correct email, however, you would need to remove the period at the end of the address. So the full email address would simply be:
[email protected]
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