Lexus USAのインスタグラム(lexususa) - 3月11日 04時18分

How do you make a customer feel like a guest? For Lexus dealers, it’s about seamlessly fulfilling a customer’s needs. When Patrick and Lori Soos of Buffalo, NY, were visiting family in Italy, their luggage was stolen, with the keys to their #LexusGX inside. Unfortunately, the Sooses had driven their GX to the airport in Toronto, and now wondered how they’d get home to Buffalo, 90 miles away. They called David DiPasquale at Northtown Lexus near Buffalo and explained their situation. He said, “Don’t worry about it. I’m taking care of it.” Watch the video and see everything that went into making sure the Sooses had an amazing welcome home.  Visit the link in our bio to learn more.

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