エミレーツ航空のインスタグラム(emirates) - 8月2日 00時17分

11 years ago, we welcomed the future of air travel with the launch of our first @Airbus A380. Click on our Instagram Story to relive special moments from our delivery event celebrations, arrival in Dubai and our inaugural A380 service to New York JFK.
#11yearsofA380 #EmiratesAirline #FlyEmiratesFlyBetter #TBT #ThrowbackThursday

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oberonkaadjepong Who do you know uses 6,700 Skywards Miles just to use a browser? Two weeks ago, I received an email from Emirates to download their SKYWARDS GO app. An app that I could use to browse for activities and hotels in any country I’m in. When I downloaded the free app through the Apple store, it immediately downloaded without any payment because the app was free. Two weeks later, I noticed that 6,700 Skywards Miles were deducted from my account without any notice. When I called Emirate’s customer service, they immediately said the points were non refundable as if they’ve received this complaint before. I proceeded to ask for a supervisor, I was told they couldn’t get one on the phone and that I should wait 24 hours for them to call me due to Emirates’ policy. After pleading for close to an hour, a supervisor finally got on the phone to tell me that I should of known that I would lose 6,700 Skywards Miles to use a browsing app that I never used before. And to add more salt to the wound, I just found out that it has an expiration date of use, which my points will be gone in vain. My question is what kind of hoax is this, that Emirate Skywards Members are charged to use a frivolous browsing app that we would be later prompted for further payments if we should decide to select and use a product?! This is a hustle, a hoax and a cruddy way to run, what I thought was, a high class airline. Misleading and hidden fees should be beneath you Emirates. Emirates Skywards Members are classy elite people, who do not need to be tricked to pay for a product, any other way, would be insulting. Given true transparency, we would just pay for it if the product is worth it. SHAME ON YOU EMIRATES!!! You have insulted me! What new scheme is next? Believe me when I say, this could happen to any Emirates customer on an even larger scale, Emirates just has to get use to getting away with it on a smaller scale and then the sky’s the limit. This is beneath you Emirates!!! #shameonyouemirates

oberonkaadjepong Who do you know uses 6,700 Skywards Miles just to use a browser? Two weeks ago, I received an email from Emirates to download their SKYWARDS GO app. An app that I could use to browse for activities and hotels in any country I’m in. When I downloaded the free app through the Apple store, it immediately downloaded without any payment because the app was free. Two weeks later, I noticed that 6,700 Skywards Miles were deducted from my account without any notice. When I called Emirate’s customer service, they immediately said the points were non refundable as if they’ve received this complaint before. I proceeded to ask for a supervisor, I was told they couldn’t get one on the phone and that I should wait 24 hours for them to call me due to Emirates’ policy. After pleading for close to an hour, a supervisor finally got on the phone to tell me that I should of known that I would lose 6,700 Skywards Miles to use a browsing app that I never used before. And to add more salt to the wound, I just found out that it has an expiration date of use, which my points will be gone in vain. My question is what kind of hoax is this, that Emirate Skywards Members are charged to use a frivolous browsing app that we would be later prompted for further payments if we should decide to select and use a product?! This is a hustle, a hoax and a cruddy way to run, what I thought was, a high class airline. Misleading and hidden fees should be beneath you Emirates. Emirates Skywards Members are classy elite people, who do not need to be tricked to pay for a product, any other way, would be insulting. Given true transparency, we would just pay for it if the product is worth it. SHAME ON YOU EMIRATES!!! You have insulted me! What new scheme is next? Believe me when I say, this could happen to any Emirates customer on an even larger scale, Emirates just has to get use to getting away with it on a smaller scale and then the sky’s the limit. This is beneath you Emirates!!! #shameonyouemirates

amy_mashukova Worst trip since reached the Airport! The staff are not friendly at all! We booked the flight with emirates to have it headache free! But this was not the case at all! Once that was best flights with Emirates is now total disappointment. Went to emirates airlines office to get all details right just in case! But when reached the counter the staff was rudely telling me “who ever told you this gave you wrong information” isn’t it same company? Same training ? Same system? But noooooo the lady in the counter along with the supervisor were treating us like stupid people and telling us if you don’t believe us come check system yourself! Even though the request was not received, the lady booked our seats in the end back sitting like sandwiches in the middle! Even though we wanted the window seats! Got to the airplane and the disaster was still to continue, no place for any bags, so we requested assistance from the crew and the lady was busy making chit chats with other people and not event coming to help, when we requested help again she said find another place to put bags, isn’t that part of her job? My husband went to look for space for the bags himself and no help at all, she kept sharing smile to some men sitting couple of seats ahead pretending she can’t see us! What an amazing service you give people now! Go back to how emirates started because now this is just a big mess and disappointment

ayham_al_taqi It's such a disappointment when millions, hard work and effort are spent on developing and marketing EK while your staff are irritating customers, spreading hate and doing the opposite of your mission this happend today Aug 6th EK 124 IST-DXB when your excellent problem solver head of flight attendants his name sharbel aggressively approached me with his bad attitude. It's not the 1st time this happens from the business crew to do such a thing. Ruining our flight as a family with such handling, talking back and forth making a seen then talking to other passengers behind my back about me. Terrible flight terrible experience. Service is rushed all the time cold treatment to passengers like robots I don't know what to say more but word of mouth is powerful.

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