シャーロット・ティルベリーのインスタグラム(charlottetilbury) - 7月25日 20時33分
#Regram from the amazingly talented actress and my dear friend @carinalau1208!! 💫💋✨📸
Darling, it was such a pleasure to create a NEW! #HOTLIPS 2 shade inspired by to you! 💄
CARINA’S STAR is a wearable, fresh, ILLUMINATING, modern peachy soft coral shade. It INSTANTLY transports you to a MAGICAL land of stardom! 🌟💫✨
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The sales of Hot Lips will contribute towards my magical £1 million pledge to @womenforwomen. Thanks to this pledge, they will be able to bring their incredible year-long training programme into new areas, meaning more women will learn how to earn and save money, improve their family’s health and make their voices heard at home and in their communities.
#CharlotteTilbury #HotLips #HappyKiss
[BIHAKUEN]UVシールド(UVShield)
ushmamahomed
‘I have repeatedly called your customer care number to speak to a member of your team but have so far been unsuccessful. My sister recently bought me the Powder Blush Duo and I have had an adverse reaction to the make-up resulting in redness. I am a huge Charlotte Tilbury fan and am surprised at this reaction. As the product has only been used once, I understand that I am able to return it. However, my sister no longer has the receipt. I live in Leicester and we do not have a Charlotte Tilbury. I am in London today and have spoken to Tegan at your Covent Garden branch and she said she is happy to refund/exchange the product with your approval.
Please can you respond ASAP so that I know if I need to visit the Covent Garden store.’ I sent this message to your Customer Service Team on Monday, 22 July, 2019. I followed up yesterday and still have not received a reply. Absolutely appalling customer service. So unhappy given that I’m a huge fan of Charlotte Tilbury and use so many of your products. Absolutely no idea of how to treat your customers when there’s an issue.
emblc_
@ctilburymakeup I’m having a terrible time with your UK customer services! Ordered myself Viva la Vergara and it arrived snapped. Sent back over 3 weeks ago, have emailed your customer service multiple times, still no replacement/acknowledgement/refund. Shocking service!
nikkitaheywood
Deeply disappointed to have received incorrect items to what I had ordered! I have a wedding on Saturday and had ordered specifically for this! Not the level of service expected from a high end brand.
Is there anyway I can exchange the items in the Belfast store?
showstopper120
I am very upset with your customer service, I’ve emailed twice and tried calling- no one ever answers the phone and I’m advised to send an email. Horrible customer service, I will have to dispute this and I will never purchase your products again!!!
joyfullyso
Hello I have placed an order and have not heard anything except that my order was confirmed. I’ve emailed, called (there was no customer service agent available on 3 attempts?!), sent you a twitter message and messaged on here. Please help.
jameza_87
I absolutely love carinas star!!!!! So beautiful!!! I've always been afraid to wear bright bold colors but this one I just can't get enough of!!! Such a wonderful lipstick!!! Thank you they all are amazing!! 💋💋💋
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