ipsyのインスタグラム(ipsy) - 7月10日 09時31分

Every hour is happy hour when we’re wearing @nakedcosmetics . || #ipsydivein #ipsy ⁠⠀

[BIHAKUEN]UVシールド(UVShield)

ms.hall_sauve I tried phoning your office and it says not to leave a message and that your don’t take phone calls and to find you on social media. I can’t see where I can send a PM so unfortunately I have to resort to a public post. I tried repeatedly to cancel my Ipsy membership via my app and it has not worked. I phoned my bank and they had already refused your attempt to take my yearly membership once but somehow the $220 payment was processed last night or early this morning. I WANT TO CANCEL my membership and I would like my yearly membership refunded in full as I have indicated on the app that I do NOT want my subscription this year. I have NEVER received my bag on time and the products in the basic membership have gone substantially downhill in size (almost no full sized products anymore, mostly sample sizes of products that I can’t get in Canada so I have to pay a huge shipping/duty fee to get) I can’t take advantage of any of the sales or promotions on your site due to being in Canada and I am now getting multiple duplicate samples and I have only been a member for three years. I would like my yearly subscription reimbursed please and thank you! If you would like to contact me via PM so I can provide you with my phone number or email address that would be appreciated as I don’t want to post it on a public forum. As you can appreciate $200+ dollars is not a small amount for me to just swallow ESPECIALLY when I have tried to cancel my membership and your app clearly is not working properly for me to do that.

ipsy @proud.momma.of.2 Thanks for letting us know. Sometimes tracking can seem stalled when your package is transferred from our shipping partners to USPS. Don’t worry, your Glam Bag should still be on its way to you! The latest you should receive it is 10 business days after the ship date, so please alert ipsyCare via our help site (help.ipsy.com) if it hasn't arrived by then and we'll take care of it!

ipsy @deweymads July Glam Bags are still on the way, so please hang tight! The latest you should get it is 10 business days after the ship date, so please alert ipsyCare through our help site (help.ipsy.com) if you haven't received it by then. (If you don't remember your ship date, check out your tracking link on your ipsy.com profile under "Subscription".) Thanks for your patience!

ipsy @enpartion Hi there! It takes us a little while to pick out and pack your products, so Glam Bag Plus boxes usually ship out around the 2nd week of each month. You'll get an email with tracking info when your bag leaves our warehouse. You can also check out the status of your Glam Bag by viewing your timeline when you log into your account. Thanks for your patience!

ipsy @ms.hall_sauve H there! We currently do not offer phone support, but the best way to reach us is via email using our help site: help.ipsy.com, or you can tweet us @ipsyCare. ipsyCare responds to all emails within 24-48 hours, and you'll get a quick response from our team on Twitter. We look forward to assisting you!

ipsy @treasure.lei If we weren't able to bill you on our first try this month, your online Glam Bag won't be updated yet. Don't worry, your products should be visible in the next few days. If you have any other questions, please email ipsyCare (help.ipsy.com) or tweet @ipsyCare so we can look up your account.

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