ZARAのインスタグラム(zara) - 7月7日 22時43分
Which team do you support? 🇺🇸🇳🇱 #fifawwc
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closetchicnyc
You lost a loyal customer today. Over the years I’ve spent thousands of dollars with Zara. For the first time i had an issue with a lost package due to your poorly managed, unprofessional courier service. I’ve always had to instruct them on what to do when delivering a package as if it isn’t common sense to ring a buzzer to gain access to a building or to ring an apartment bell to deliver a package. Instead your delivery staff states they can’t gain access or throw boxes in front of apartment doors where it can be stolen. This is exactly what happen to me last week and instead of having compassion for a longtime customer, your customer service reps let me know I won’t be refunded my 200+ dollars nor will I receive my merchandise. Zara is not customer friendly and is a bunch of crooks. Instead of reevaluating your processes, the customer is at fault. Officially done with Zara!
margkish
Can someone help me ?
I recently travelled overseas and purchased Jeans in Barcelona Spain.Two weeks later, four wears later, there was a hole in the back of the jeans.
I was very embarrassed.
I tried to return them to the store in Austria
The manager said that I needed to return them to Zara in Barcelona. If Zara is an International Brand and the jeans were obviously faulty, why can’t you replace them? I corresponded with customer service over faulty goods and no satisfaction.
Is Zara an international company? and
What do they do with faulty products?
I only wanted another pair of Jeans.
I am very disappointed with my shopping experience with Zara. I never imagined that I would have any trouble asking for an exchange of faulty goods, as I did in Austria.
thanks Margaret Kish
estbc29
El servicio de entrega a domicilio es lamentable. En Santander trabajan con GLS ASM. Mi pedido lleva una semana de retraso, no han intentado la entrega y me llama ahora el transportista y me dice que vaya yo a por el pedido o me espere otros 7 días, ¿qué tomadura de pelo es esta? ¿Es de recibo que una empresa como Zara trabaje así? ¿En qué me facilita a mi mi compra la tienda online si tengo que ir a un polígono a por el pedido y esperar 15 días para tener el producto en mi poder ?
huynhtrantheanh
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huynhtrantheanh
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kewlberry
@zara Very disappointed in level of service I receive from Zara. I received a shipment that was missing items. I immediately contacted customer service regarding the issue upon arrival of the items. Customer service is refusing to telex the 2 missing items staring shipment was complete. I am having to dispute the charge. Absolutely un professional.
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