Anthropologieのインスタグラム(anthropologie) - 6月25日 04時02分

By the sea, that's where we'll be ☀️ Photo via @chelsea_owens (link in profile to shop)

[BIHAKUEN]UVシールド(UVShield)

julyrima Let me started by saying they sent me the wrong items. I ordered bowls and what i received was clothings. So i decided to swing by at their retail store at the Upper East Side. Surprisingly the first girl whom i went to was kinda clueless, i guess she’s still new. OKAY. And then she asked for an advise to the girl at the next registered who was also the manager there. She refused ro help me because she said i had to return it online and called the customer service. Not to mention her gesture like she did not give a damn, and THERE WAS NO SORRY or apology words at all from both of them. Kids, if you made a mistake and people are disappointed, what is the first thing you Mama asked to say? Yep that magic word ‘Sorry’. Then i went downstair and sat down, trying to call the customer service, first girl was hanging up on me. Then, amazingly the second girl on the phone also said the same thing that i had to return it. I told her about my upcoming trip for holiday at the next day, but she insisted that i had to return it. She did not care no matter i said it’s not my fault and i don’t responsible for this. At other retail, let’s say Madewell, customers can always return and do the business at the retail, they would be very helpful and friendly. I can’t believe Anthro has that kinda of attitude. Then i complained to the girl at downstair, she expressed their apology (she earned points there), and said she’s also disappointed for me. Long story short she called another girl at the same floor, her name is Chansey(?), and voile she fixed it, she received the clothings that i didn’t even order, she ordered another bowl and get me a bowl at i i want at the store. She knew how to do the job, she’s the asset that a company should keep, well basically the girls at the ground floor, and for the manager whoever her name was, gosh, i wish a good luck and hope you can be kinder to people . Overall i’m still disappointed in the way i was treated at the shop and on the phone. Thank you anthropologie, i would never order anything from you anymore ??

katiekachur I’m am so so so unhappy with your company. This is the first time I have ordered from you. 6 weeks later and countless emails to your company and I still have not received my refund. Terrible customer service and an incredibly u happy Canadian customer

mamarhpf Anthropologie in Winnipeg has superb customer service... my experiences in other Canadian cities and many online purchases has also been positive

whitey_teethforlife Stunning photo! Would love to collab with you, DM us at @whiteyteethclub if you’re interested. ✨

son.hoangs As I had look at your account, I like your recent photos more very good

cynthialatimer Love Pensacola, my hometown and love Anthropologie!

>> 飲む日焼け止め！「UVシールド」を購入する